Talent Exchange
In our Talent Exchange: Unscripted video series, Edward Moncreiffe, CEO, Insurance, sits down with some of our most talented employees from across the business to discuss careers, customer trends, hobbies, role models, and all things insurance. Get to know the amazing people behind our success.
Episode 1
Ed Moncreiffe chats with Health and Benefits Manager Fiona Tang about her personal journey with HSBC, and how becoming a parent helped her realise the importance of protection.
We also hear about some of the most unusual delicacies Ed has sampled during his travels.
Episode 2
Ed Moncreiffe and Pankila Malhotra, Deputy Marketing Manager from Canara HSBC Life Insurance, discuss the passion and growth mindset of Young India, exploring how we can present insurance in a vibrant way to engage the younger generation. They also chat cricket, Bollywood and how GenAI can enhance our productivity in the long-run.
Episode 3
Ed Moncreiffe meets Luis Fernando Núñez Hernández, a Global Graduate from our International Wealth & Premier Banking division in Mexico. Luis talks about how Lionel Messi sparked his interest in insurance, and also dives into the ’hustle culture’ that resonates with the younger generation in Mexico, who are actively pursuing financial freedom.
Episode 4
Ed Moncreiffe sits down with Cressido Ho, an Executive Assistant in the Insurance business who has been with HSBC for 45 years! Cressida speaks about the role insurance plays in her life as a provider of protection and peace of mind, and also shares the interesting quirk that led to her choosing to work at HSBC over another bank all those years ago.
Episode 5
Ed Moncreiffe chats with Business Development Team Head Ben Lok about how customer needs have shifted over the past decade towards retirement and legacy planning.
They also touch on long-term career planning, and Ben’s own retirement dream of a nomadic life and owning a racehorse.
Episode 6
Ed Moncreiffe chats with Teresa Yim and Danielle Paterson about balancing parenthood with demanding careers, how HSBC Life’s maternity support and flexibility have helped them, and how becoming parents reshaped their view of insurance as a source of peace of mind, while also highlighting the family and community support networks that help them thrive in Hong Kong.
Episode 7
Ed Moncreiffe speaks with Peter Zhang, Head of Macau Branch, HSBC Life, about how AI is already supporting underwriting, fraud detection and sales and why its biggest long-term impact will be a better client experience, while Peter reflects on moving from tech into a people-led industry, how Macau’s visitor-driven market keeps teams close to customers, and his simple work-life rule: stay agile at work, then properly switch off—preferably in the mountains.